Terms of service
This is a summary of the original terms of service, translated to English for your convenience. Please consider that this an auxiliary version of the original terms of service, and the Spanish version is the one to be officially followed during the commercial relation with Licos Aragón (or Licographics), and for any of the products or services requested. To read the original and official terms of service (in Spanish) please go here.
When requesting a product
The following terms are effective as of the date any person (the “customer”) requests any of the items (“products”) listed in this catalogue to the author (Licos Aragón (or Licographics), the “provider”). Therefore, we work under the assumption that the customer has fully read and comprehend the Terms of Service.
The customer accepts and must pay at least 50 % of the final price of their products before any development is made; and pay the remaining amount before the products are finished.
Any interactions and information provided between the provider and the customer are classified; and will be used only during the development of the customer’s products.
Any contact information belonging to the customer could be used to send special offers and other newsletters only if the owner of this contact information approves the use of this information for this purpose.
The customer and the provider must use an electronic and written medium to interact. E-mail is highly recommended. These interactions include (but are not limited to) request a quote, a product and/or any other actions related to the development of the customer’s product. The customer can find a catalogue of available products here.
The provider works on a monthly schedule, taking new orders through Google forms.
When requesting a product, the customer will receive a quote for it in the following 48 business hours. This quote is only valid for 2 (two) weeks. If the customer wishes to accept this quote, the customer must send the payment in the following 72 business hours, starting when the quote was sent by the provider; otherwise it will be considered as abandoned and the provider has no responsibility to work on the requested product.
The amount of orders accepted every month varies, and orders are not accepted based in the order in which they were received. Sending your request in the aforementioned form does not guarantee it will be accepted. The provider reserves the right to take or reject any orders for any reason, but the provider will do as much as he can to accept orders from new and recurrent customers evenly.
Once the development has started, the provider will inform to the customer the due date for their product(s) and revision stages. During these revisions, the customer may request modifications, up to 3 (three) times per stage, as long as these changes are not part of a different development stage. Any additional change is subject to additional fees.
The provider must comply with these modifications, establishing a new due date, if necessary. In case the customer needs additional revisions, or their modifications belong to any previously finished stage, the provider will charge the customer for any applicable fees.
If the customer wishes to add or remove any of the stages of their product (i.e. coloring, shading, background, etc.), they can a) for addition, request them and pay for any additional fees according to the new characteristics of their product; or b) for removal, notify the provider which characteristics they would like to remove from their product before the development of these stages start. If the development has started (or was finished) already, the customer will not be refunded. Refunds will be done only if these development stages were not started at all. The relative price for refunds is calculated as follows (based on the final price):
- Sketch 10 %
- Outline 20 % on illustrations without background, 15 % with background
- Colours 35% on illustrations without background, 25 % with background
- Shadows and lights 35 % on illustrations without background, 25 % with background
- Background (only when available) 25%
Once all development stages have been finished and there are no further modifications to be done, the product will be considered as finished.
Modifications can be done to a finished product. These, although, are subject to the provider’s availability and the customer must pay for any applicable fees.
The product will be delivered via direct download from an online storage service. The provider will send a link to the product via e-mail and its availability for one month, starting the day of the product’s completion. The receiving e-mail address will be the same e-mail address used to send the payment via Paypal.
Formats for a finished product are listed in separate sections below. If the customer needs an additional format, they must inform the provider with the characteristics of this new format. Charges may apply depending on the requested format.
The provider will set a due date for the finished product before starting any development. In case the provider is unable to finish the product on that day, is mandatory for the provider to set a new due date, up to two times. If the provider was unable to finish the product in the third (and last) due date, the customer will receive a refund corresponding to the development that has not been done and the provider will set a new (and last) due date, and set top priority to that product. Additionaly, the customer will receive a discount to any of the products in their next commissioned work to the provider.
Payment and cancellations
The only valid payment methods for international customers is via Paypal and in US Dollars (USD). For customers living in Mexico (United Mexican States), please refer to the catalogue in Spanish, following this link.
The customer may request a cancellation of their product at any development stage. To do this, they must notify the customer. Refunds will be done corresponding to the development stages that were not started.
The provider reserves the right to cancel any of the requests. This action does not guarantee refunds to the customer. Cancellation could be due to (but not limtited to) these cases: a)customer’s long response time in any contact or payment, b)aggressive behavior, direct or indirect, against the provider, c)the customer does not comply with any of their obligations in these terms, d)Any other action that affects the service to other customers or affects the provider,
The customer may use their product in prints or any digital media without restrictions. Althought, credits must not be removed from the image and/or they should be clearly visible in the description of the image.
The customer grants the rights to use their characters to the provider exclusively for the development of the requested product. Additionally, the customer confirms the rights from others’ characters were granted to them for use in their product. In case the rights of any third party characters are involved without permission, the provider will not be responsible of the incorrect use of unauthorized property, being the customer the only responsible of this action.
The provider is the only owner of the moral and economic rights of the product (unless otherwise is stated). Any character or element included in the product belonging originally to the customer or a third party is still property of their respective owners.
The provider may use the product in printed or digital media, either commercial or not, without restrictions and is not obligated to notify the customer.
For Patreon suporters
All terms described here apply normally, in addition to Patreon terms of service. These terms are valid starting when the customer subscribes to Licographics’ Patreon service.
All information used for the costumers’ subscription in Patreon is classified.
All rewards are always available in Patreon, according to the subscribers’ tiers. Rewards will not be sent directly to any customers, except for these cases:
- Illustrations corresponding to World Champion tier.
- Illustrations corresponding to World Legend tier.
Every month, the provider will send notifications about new content in Patreon or Licographics website (licographics.com); and to request information about all available rewards.
All subscribers have up to the third week in every month to send all information about their corresponding rewards or be active during the live broadcast. Information not received during this time will no be considered. Rewards not requested from previous months will not be produced.
This Terms and Patreon’s Code of Conduct apply simultaneously.
Instructions about the use of Paw Rewards can be found here.
All terms described in this page apply normally, with a few exceptions:
- Refunding points or cancelling orders. For cancellation, the provider must be notified before starting any development stage. Else, the order will be completed normally.
- Changes to the rewards. For illustrations, changing any of the characteristics, such as the amount of characters or adding a background are subject to additional fees, not paid in Paws. For merchandise, changes can not be performed.
Paws can only be redeemed for any of the available rewards in the Paw rewards page. Paws can not be traded for money or any other goods, services, etc., not listed in said page.
When the customer’s Paws balance expire, it will be automatically set to 0 and all lost points can not be taken back. Instructions about expiration dates can be found in the Paws rewards page.
Customers can redeem their points in these cases:
- For illustrations, whenever the provider is offering commissions.
- For merchandise, at any time, as long as shipping costs are covered by the customer.
The maximum amount of points any customer may have is 60. Combining the ballance with another customer is forbidden.
Prices may vary depending on the complexity. For adult content, the final price increases by 50 % based on the final price. Adult content is:
- Violence, either explicit or suggestive.
- Consumption of harmful substances.
- Nudes and sexual acts, either explicit or suggestive.
Prices do not include shipping, either national or international. An adapted version for printing can be sent via e-mail for printing upon request.
Damage or any other difficulties during the shipping are responsibility of the shipping service. However, the provider will do as much as possible to prevent any inconveniences.
For products not listed in this catalogue, please contact the provider to discuss about it.
Products intended to be used for commercial purposes, may have an additional cost.
For illustration sequences and collections, each piece is charged individually.
Bitmap-made images will be delivered in either (or both) of these formats:
- JPG image at 72 dpi and with the canvas’ original size, starting at 2500px on its shorter side.
- PSD image (merged) at 72 dpi and with the canvas’ original size, starting at 2500px on its shorter side.
Vector images will be delivered in either (or both) of these formats:
- JPG image at 72 dpi and maximum lenght and height of 2500px.
- PNG image at 72 dpi and maximum lenght and height of 2500px.
Images will be delivered in these formats:
- PNG images, at 72 dpi and 512 px on each side.
- A link to add your sticker pack to your Telegram user (optional)
Each additional character has an additional price relative to 40% of the individual price of a sticker in a set. This means, corresponding to its proportional price in the ordered sticker set.
Images will be delivered in either (or both) of these formats:
- JPG image at 72 dpi and a minimum length and height of 2500 px.
- PSD image (merged) at 72 dpi and a minimum length and height of 2500 px.
A character reference includes:
- ¾ front view.
- ¾ back view.
- Three descriptive objects, such as (but not limited to) text description, eyes, tail, hands, ears, etc. Fur markings and tattoos are considered as descriptive objects too.
- Up to eight color swatches. Textures and cloth patterns are considered as a swatch.
- Name and species.
- Any additional elements you want. Charges may apply.
References are exclusively for one character.
For the production of a brand identity, the only available method is via e-mail. All information related to the production of a brand identity will be requested. This information will be considered as classified.
Badges will be delivered in one (or more) of these formats:
- JPG image at 72 dpi, with minimum length or height of 1280 px.
- PDF file at 300 dpi, letter size, A4 size and cropping instructions are included.
- Printed, laminated and punched. The final size of your badge is 10 cm × 14 cm (additional cost).
Your badge’s orientation could be either horizontal or vertical. Vertical orientation is recommended.
A badge includes:
- One fully colored character.
- Your name or a word. Could be either a preset typography or a custom lettering (charges may apply).
- Geometric or texture background.
It’s highly recommended to find a high-quality printing service and make a print test. Any color or quality variation are the customer’s own responsibility.
© Licos Aragón 2020, all rights reserved.